Frequently Asked Questions

I’m a complete beginner. Where should I start?

Begin with “Beginner Pathway: Your First Cozy Scarf.” It teaches cast-on, knit stitch rhythm, and finishing—short, friendly lessons you can revisit any time.

What materials do I need?

Each course includes a materials list with yarn weight, needle size, and recommended notions. We keep options flexible and suggest budget-friendly alternatives.

How much time do I need each week?

Most learners spend 1–3 hours weekly. Courses are self-paced, so you can knit in short, calm sessions.

Do you offer feedback if I get stuck?

Yes. We encourage questions and provide gentle guidance. We also include troubleshooting videos for common issues like tension or missed stitches.

What is your refund policy?

Email [email protected] within 14 days of purchase. If a course isn’t a good fit, we’ll review eligibility and help you find a better match.

How long do I have access to my courses?

You receive ongoing access while the course is available. We strive to maintain access long term; if we must retire content, we’ll give notice.

Can I watch lessons on my phone or tablet?

Yes. Lessons are designed for readability on mobile and desktop. Printable checklists work well on small screens.

How do your levels work?

Beginner covers foundations; Intermediate adds shaping and techniques like cables; Advanced refines fit and complex constructions.

Can I purchase a course as a gift?

Yes. Contact us to arrange a gift license and personal message for the recipient.

Browse catalog Contact support